Privacy Policy

Privacy Policy – Last Update 4/8/26

Rocky Mountain Spring & Suspension (“we,” “us,” or “our”) operates the website rockymountainspring.com and any associated funnels, forms, or mobile applications (collectively, the “Website”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, submit forms, or interact with us via SMS/text messaging.

By using our Website, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Website.

1. Information We Collect

We may collect the following types of information:

Personal Information you voluntarily provide, such as:

  • Name, email address, phone number, mailing address, and other contact details
  • Information submitted through contact forms, lead forms, order forms, calendars, surveys, or SMS opt-in forms
  • Any other information you choose to provide

Automatically Collected Information:

  • IP address, browser type, device information, operating system, and usage data
  • Cookies, web beacons, and similar tracking technologies (see Section 5 below)
  • Analytics data about how you interact with our Website

Mobile / SMS Information:

  • Phone numbers and consent data collected when you opt in to receive text messages (marketing, updates, alerts, appointments, etc.)

2. How We Use Your Information

We use the collected information for purposes including:

  • Providing and improving our services, products, and customer support
  • Communicating with you (including via email, phone, or SMS/text messaging)
  • Sending marketing messages, promotions, and transactional texts (only with your consent where required by law)
  • Processing orders, bookings, or payments
  • Personalizing your experience and analyzing Website usage
  • Complying with legal obligations and enforcing our Terms and Conditions

3. How We Share Your Information

We do not sell your personal information.

We may share your information only in the following limited circumstances:

  • With service providers and vendors who assist us in operating the Website and providing services (including GoHighLevel / HighLevel as our platform provider, payment processors, email/SMS service providers, and hosting companies). These parties are contractually obligated to keep your information secure and use it only for the purposes we specify.
  • With affiliates or business partners, but only as permitted by law and this policy.
  • In the event of a business transfer (merger, acquisition, etc.).
  • When required by law, court order, or government request.

Specific SMS / Mobile Information Disclosure (A2P / 10DLC Compliance): No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services (such as our SMS platform provider) strictly for the purpose of delivering the messages you requested.

4. SMS / Text Messaging Consent and Opt-Out

When you provide your phone number and opt in (e.g., by texting a keyword or checking a box), you agree to receive text messages from us. These may include marketing messages, appointment reminders, order updates, or other communications. Message and data rates may apply. You may reply STOP to any message to unsubscribe at any time. For help, reply HELP. Full SMS terms are in our separate Terms and Conditions or SMS policy (linked below).

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your experience, analyze traffic, and deliver personalized content/ads. You can manage cookie preferences through your browser settings. We also use Google Analytics and other analytics tools. For more details, see our Cookie Policy (if separate) or contact us.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law.

8. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information
  • Opt out of the sale of your data (we do not sell data)
  • Opt out of certain processing (including targeted advertising or SMS marketing)
  • Withdraw consent for SMS at any time by texting STOP

Colorado Residents / CCPA / Other Privacy Rights: You may submit a verifiable request by emailing us at info@rockymountainspring.com. We will respond within the time required by applicable law.

EU / GDPR Users: You have additional rights under GDPR. Contact us to exercise them.

9. Children’s Privacy

Our Website is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such data, we will delete it.

10. International Transfers

If you are outside the United States, your information may be transferred to and processed in the United States. By using our Website, you consent to this transfer.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will be revised. We encourage you to review it periodically. Continued use of the Website after changes constitutes acceptance of the revised policy.